A curious product designer who cares about people and the experiences we create.
Currently designing digital healthcare experiences @ BlueCross BlueShield of South Carolina.
BlueCross BlueShield of South Carolina · 2025
Members were getting health messages but not acting on them. I redesigned the member portal to surface preventive care recommendations at the right time, turning passive messages into clear next steps.
Led end-to-end UX design from discovery to delivery.
Researched, designed, prototyped and validated solutions through iterative user testing
Collaborated with product and engineering to deliver the experience
+17%
Health Message Engagement
+40%
Completed Health Actions
MovementX · 2023
New patients dropped off during onboarding before booking their first therapy session, creating friction in accessing care and impacting business conversion. I redesigned the onboarding experience to reduce confusion, build trust before payment, and enable instant booking.
Designed an AI-driven provider matching experience to enable instant booking
Built a reusable design system to support scalable development
+37%
onboarding completion
-7%
drop off (15% to 8%)
Indeed · 2022
Job seekers struggled to track and document their job search activity, making it difficult to file for unemployment benefits. I designed a centralized application history experience to help users access, organize, and export the information needed for benefit submissions.
Conducted exploratory research across global markets, including Europe and the US
Collaborated with senior UX designers, a content designer, and cross functional teams to refine the experience
Sentbe · 2021
Users struggled to complete inbound money transfers due to low trust and confusing verification steps. I redesigned the verification process to build trust, provide clear guidance, and help users complete the process with confidence.
Led UX design and research, including heuristic evaluations and usability testing, for the inbound money transfer experience
Simplified complex verification steps with clear guidance and intuitive UX writing
Redesigned a high friction, trust sensitive flow into a clear and guided experience
BlueCross BlueShield of South Carolina · 2024
Members had access to wellness programs through Personify Health. I integrated wellness reward trackers into the member portal to make wellness progress more visible, trackable, and motivating.
Translated complex third party reward systems into a cohesive member experience
Designed responsive reward tracking visualizations across devices
Collaborated with vendors and engineering on API constraints and implementation
Outside of my day job, I enjoy exploring new ideas, experimenting with AI, and bringing ideas to life.
AI Hackathon · Personal Project · 2026
An AI break companion that helps you step away without losing your train of thought.
Built at an NYC AI Tinkerers hackathon, Puff is a Chrome extension that explores how AI can help people take meaningful breaks, preserve their work context, and return with clarity.
This is just a glimpse into my work. I’d love the opportunity to share more about my process, experiences, and how I approach solving meaningful problems. In the meantime, feel free to explore my portfolio.
